Incident management: Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.
Service catalog: Showcase your available IT services to end users and give a new face to your IT. Create and publish your service catalog with custom service-level agreements (SLAs) and multi-stage approvals.
Problem management: Classify, analyze, and close problems. Analyze root causes and reduce repeat incidents to boost your IT help desk’s productivity.
Change management: Streamline planning, approval, and implementation with automated workflows. Eliminate unauthorized and failed changes.
CMDB: Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.
IT project management: Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.